TERMS AND CONDITIONS

These terms and conditions (the “Terms and Conditions”) govern the use of www.adifferentending.com (the “Site”). This Site is owned and operated by A Different Ending. This Site is a Memorial website.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

Intellectual Property

All content published and made available on our Site is the property of A Different Ending. This includes, but is not limited to images, text, logos, documents, downloadable files, and anything that contributes to the composition of our Site.

Acceptable Use

As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:

  • Harass or mistreat other users of our Site;
  • Violate the rights of other users of our Site;
  • Violate the intellectual property rights of the Site owners or any third party to the Site;
  • Hack into the account of another user of the Site;
  • Act in any way that could be considered fraudulent;
  • Post any material that may be deemed inappropriate or offensive;
  • Impersonation;
  • Misuse of personal information;
  • Violations of terms of service; or
  • Illegal Activities.

If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend, or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.

User Contributions

Users may post the following information on our Site:

  • Photos;
  • Videos;
  • Links.

By posting publicly on our Site, you agree not to act illegally or violate these Terms and Conditions.

Accounts

When you create an account on our Site, you agree to the following:

  1. You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
  2. All personal information you provide to us through your account is up to date, accurate, and truthful, and that you will update your personal information if it changes.

We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

Sale of Goods And Services

These Terms and Conditions govern the sale of goods and services available on our Site. The following goods are available on our Site:

  • A Different Ending Starter Plan;
  • A Different Ending Lifetime Plan;
  • A Different Ending Managed Package
  • Additional Profiles.

We are under a legal duty to supply goods that match the description of the good(s) you order on our Site.

The following services are available on our Site:

  • Digital memorials;
  • Personalized Tributes;
  • Interactive Features;
  • Remembrance services;
  • Subscription Plans.

The services will be paid for in full when the services are ordered.

These Terms and Conditions apply to all the goods and services that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods and services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods and services we provide. You agree to purchase goods and services from our Site at your own risk.

We reserve the right to modify, reject, or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

Third Party Goods and Services

Our Site may offer goods and services from third parties. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our Site.

Subscriptions

Your subscription automatically renews, and you will be automatically billed until we receive notification that you want to cancel the subscription.

To cancel your subscription, please follow these steps: Select cancel in your account; once cancellation is made, your account will remain active until the end of the current pay period, thereafter your account will no longer be accessible.

If a payment bounces or is missed, then you will be notified by email; if no payment is made, then your account access will be stopped within a month of your last payment.

Payments

We accept the following payment methods on our Site:

  • Credit Card;
  • Debit;
  • Direct Debit;
  • Google Pay; and
  • Apple Pay.
  • Paypal

When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

Shipping and Delivery

When you purchase goods from our Site, the goods will be delivered through one of the following methods:

  • Royal Mail Services.

Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and bank holidays.

You will be required to pay delivery charges in addition to the price for the goods you purchase.

If you purchase goods from us for delivery to a destination outside the United Kingdom, your purchase may be subject to import duties and taxes applied by the destination country. You are responsible for paying any such duties or taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them.

You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

Right to Cancel and Receive Reimbursement

If you are a customer living in the United Kingdom or the European Union, you have the right to cancel your contract to purchase goods and services from us within 14 days without giving notice. The cancellation period:

  • Will end 14 days from the date of purchase when you purchased digital content that was not supplied on a tangible medium;
  • Will end 14 days from the date of purchase when you purchased a service;
  • Will end 14 days from when you receive, or someone you nominate receives, the goods when you purchased good(s) in one order that are all delivered together;
  • Will end 14 days from when you receive, or someone you nominate receives, the last good when you purchased goods in one order that are delivered separately; or
  • Will end 14 days from when you receive, or someone you nominate receives, the first good when you purchased goods that will be regularly delivered during a defined period of time.

To exercise your right to cancel you must inform us of your decision to cancel within the cancellation period. To cancel, contact us by email at admin@adifferentending.com

The right to cancel does not apply to:

  • Goods or services, other than the supply of water, gas, electricity, or district heating, where the price depends upon fluctuations in the financial market that we cannot control and that may occur during the cancellation period;
  • Custom or personalised goods;
  • Goods that will deteriorate or expire rapidly;
  • Alcoholic beverages where the price has been agreed upon at the time of purchase, delivery of them can only take place after 30 days, and their value is dependent on fluctuations in the market that we cannot control;
  • Services that the customer has requested for the purpose of carrying out urgent repairs or maintenance;
  • Newspapers, magazines, or periodicals, except for subscriptions to such publications; and
  • Accommodation, transport of goods, vehicle rental services, catering, or services related to leisure activities, if the contract includes a specific date or period of performance.
Effects of Cancellation

If you cancel your contract with us and goods have already been sent to you, then you must return the goods to us as soon as possible after informing us of your decision to cancel. You will be responsible for the cost of returning the goods. We will not be responsible for any damage or loss to the goods that occurs before they are returned to us, including while the goods are in transit.

If you cancel your contract with us, we will reimburse to you all payments we received from you under the contract, including the costs of delivery, except for any supplementary delivery charges resulting from your choice of a delivery type other than the least expensive type of standard delivery that we offer. Please note that we are permitted by law to reduce your reimbursement to reflect any reduction in the value of the goods that was caused by handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

We will provide the reimbursement without undue delay and no later than the earlier of 14 days after we receive back from you any goods supplied or 14 days after you provide proof that you have returned the goods. If no goods were supplied, then we will provide the reimbursement no later than 14 days after the day we were informed of your decision to cancel.

If you requested the performance of services begin during the cancellation period, you are required to pay us an amount which is in proportion to what has been performed until you have communicated to us your decision to cancel this contract. We will reimburse to you any amount you have paid above this proportionate payment.

If you provide express consent to the supply of digital content during the cancellation period and acknowledge that your right to cancel the contract is lost by the supply of digital content during the cancellation period, you will no longer have a right to cancel the contract.

We will make the reimbursement using the same form of payment as you used for the initial purchase unless you have expressly agreed otherwise. You will not incur any fees because of the reimbursement.

This right to cancel and to reimbursement is not affected by any return or refund policy we may have.

Refunds for Services
We provide refunds for services sold on our Site as follows:

Refunds

Refunds for Services
We provide refunds for services sold on our Site as follows:

  • 14 day refund policy , all access to profile and features will be stopped upon cancellation.

Please note :  A Different Ending Starter Plan is non-refundable.

Consumer Protection Law

Where the Sale of Goods Act 1979, the Consumer Rights Act 2015, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

Links to Other Websites

Our Site contains links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using these sites.

Limitation of Liability

A Different Ending Ltd and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

Indemnity

Except where prohibited by law, by using this Site you indemnify and hold harmless A Different Ending Ltd and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Applicable Law

These Terms and Conditions are governed by the laws of the United Kingdom.

Severability

If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

Changes

These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

Contact Details

Please contact us if you have any questions or concerns. Our contact details are as follows: admin@adifferentending.com

 

Welcome to the Affiliate Program at A Different Ending!

Thank you for joining us at www.adifferentending.com. As an integral part of our community, you help us extend our reach and share our unique offerings. We are excited to see what we can achieve together.

Terms and Conditions

These terms govern the participation of affiliates (“you”) who refer customers to purchase our products or services. By engaging with our Affiliate Program, you agree to adhere to these terms and conditions. Should you disagree with any part of these terms, please refrain from registering or participating in the program.

  1. Registration Approval

We reserve the sole discretion to approve or reject any affiliate registration. There is no legal recourse against us for not approving your registration.

  1. Affiliate Links and Coupons

Affiliates will receive an automatically generated link, and possibly a unique coupon code, with all pertinent details accessible through your Dashboard. Note: Using both a link and a coupon will not result in double commissions. If a branded coupon is not assigned to you, you are prohibited from promoting it.

You may promote our website on digital platforms such as Facebook and Instagram, as well as through offline channels like print ads and magazines.

  1. Commissions and Payments

Affiliates earn a £20 commission on sales made through referred customers, excluding taxes, shipping, and additional fees. Payments are processed after a minimum threshold of £100 is reached. Ensure that your payment details, specifically your PayPal email address, are correct in the Settings as payments are issued via PayPal.

A 30-day grace period is applied to commissions to account for possible refunds, aligning with our store’s refund policy. This ensures that payments are made accurately and fairly. The commission status can be checked under the Commission tab, with completed payments listed in the Payment tab.

Earnings and Withdrawals: Please note that withdrawals are subject to a 10% processing fee to cover transaction costs.

Important: If affiliates are inactive or fail to meet the minimum withdrawal amount of £100 after three months, their account will be terminated and any accumulated funds will be forfeited.

Fraudulent Use: Any affiliate found using their link fraudulently to sign up themselves will have their account deleted immediately.

  1. Marketing Tools

We provide various marketing materials, which you can access and share via the Marketing Tools tab on your affiliate dashboard.

  1. Network Opportunities

The Network tab allows you to invite others to join our affiliate program. Network commissions are awarded for sales generated by your downline, dependent on our internal settings.

  1. Cookie Tracking

Our tracking system relies on cookies. If a user disables cookies or clears their cookie history, tracking and commission may be affected. The cookie duration is specified upon registration and starts when a customer clicks your affiliate link or uses your coupon.

  1. Opting Out

Affiliates wishing to exit the program can do so by contacting us at info@adifferentending.com.

  1. Intellectual Property Rights

By participating, you grant us a non-exclusive, royalty-free license to use content you create in connection with the Affiliate Program. This content remains your property, and we may use it without prior consent, crediting you where feasible.

We will not use your content for illegal, defamatory, or infringing activities. This license will survive the termination of our agreement.

Conclusion

Thank you for reviewing these important terms. Your participation is valued, and we look forward to a successful partnership.